App terms & privacy

1. General information

1.1. The Share Centre Limited is a member of the London Stock Exchange and is authorised and regulated by the Financial Conduct Authority under reference 146768. Registered office: Oxford House, Oxford Road, Aylesbury, Buckinghamshire, HP21 8PB. Registered in England no. 2461949. VAT registration no. 596 3918 82.

1.2. It is important that you read these terms and conditions, along with our security measures and research policy.

1.3. If you do not agree with any part of these terms and conditions, you must not use the App.

1.4. If you have any issues relating to the App, you should call our Customer Service team on 01296 41 41 41.

2. Existing account holders:

2.1. The mobile App terms and conditions are in addition to your account terms of business which are available at www.share.com/terms-of-business.

2.2. The Share Centre will not charge you for using the App. However, for existing account holders that use the dealing functionality to buy or sell investments, all normal account charges apply.

2.3. In order to have access to all the features within the App, the user must have a Share Account, ISA, Lifetime ISA, SIPP or SIP currently open. Other accounts including, but not limited to, Investment clubs, Junior ISAs and CTFs are recognised but not fully supported.

3. Existing account security:

3.1. Any instructions and data electronically transferred to us through the App is solely the responsibility of the account holder.
3.2. When using the App you must be confident that the network is secure and can be trusted.
3.3. You are responsible for keeping any security details confidential, including the device upon which the App is installed. If you believe that the App has been compromised in any way, you must contact The Share Centre on 01296 41 41 41. If The Share Centre believes that the App is being used by someone other than the account holder, we may cancel the use of the App without notice.
3.4. The Share Centre has the right to either block access, or require a user to perform a complete re-authentication at any time.

4. Use of the App:

4.1. By accepting these terms, we hereby grant you access to the App.
4.2. The App is intended to be used only on a device belonging to you, and on a device running at least either: Apple iPhone / iPad users: iOS v9 and later, Android users: v4.4 (KitKat) and later. This list of supported devices will be reviewed frequently as manufacturers release new versions. iPhone and iPad are a trademark of Apple Inc. Android is a trademark of Google Inc.
4.2.1. The Share Centre reserve the right to restrict access on devices which we consider may pose a security risk. This may include devices which run unofficial or modified operating systems or which have non-standard user permissions.
4.2.2. The Share Centre has tested the App on devices with a wide variety of screen sizes and from different manufacturers. However we cannot guarantee that the App will work on every single device available, nor with any optional accessories.
4.3. The App must not be modified or copied in anyway, nor should the data within it be altered or modified.
4.4. Your service provider may charge for the transfer of data used by the App.
4.5. The Share Centre requires that users install the App on the device’s built-in storage.
4.6. The App is only available to users of UK App stores. Customers who have their device configured to use another territory may be unable to download or use the App.
4.7. Users should be aware that the App may not include all types of investments available on share.com.

5. Research and information:

5.1. The App does not provide personal advice based on your circumstances. It provides information and analysis so you can make your own informed investment decisions. The investments within the App may not be suitable for all investors. If you are unsure about suitability, you should contact your financial adviser.
5.2. Investment prices, their values and the income from them can go down as well as up, and investors may get back less than their original investment. Past performance is not a guide to future performance.
5.3. The information provided by the App is believed to be correct, but cannot be guaranteed. Any opinions expressed herein are given in good faith and may be subject to change without notice.
5.4. The information provided by the App is for your personal use only. As such the App may only be used directly by a private individual. Information must not be used in any other way and access for non-personal purposes is strictly prohibited.
5.5. The information provided by the App is either the property of The Share Centre or that of our third party suppliers.
5.6. Equity and ETF research is provided by Digital Look. Fund research is provided by Financial Express. Pricing data is provided by NetBuilder. We do not offer research for all investment types.

6. App access:

6.1. The Share Centre will attempt to ensure that the App provides an effective level of performance for the majority of users; however we cannot guarantee that the App will not have any issues. Users are encouraged to report any issues encountered to The Share Centre.
6.2. From time to time the App may not be available due to technical or maintenance reasons.
6.3. For the App to fully function it will require a stable data connection, therefore the quality of the users network may affect performance
6.4. The Share Centre reserves the right to terminate either individual functions of the App, or the whole App, at any time.
6.5. The Share Centre has the right to limit the number of devices that are allowed to access a user’s individual account at any time.
6.6. The Share Centre is not liable for any losses you make while using the App. This includes any potential loss of profit or opportunity that may come from you not being able to access the App.

7. Your privacy:

7.1. To help us make improvements to the App, we use tracking and error reporting technology on pages. The information gathered helps us improve the overall experience of the App and will help shape informed decisions when releasing updates. If you do not accept this tracking technology, you must not use the App, and you must delete the App from your device.

8. Changing these terms:

8.1. The Share Centre may change the terms of the App from time to time. By continuing to use the App, you acknowledge any changes to them.