Costs and charges illustration

The link below provides you with an illustration of the effect costs and charges could have on any future investments you purchase. It is not marketing material. This information is required by law and you are advised to read it in order that you can make an informed decision about whether to invest.

 View costs & charges sheet

Telephone trading (Individual or Joint customers only)

1. Just tell us what shares you want to buy and how many, or the amount you want to invest. We’ll then seek out the best price available to us at the time we place the deal.

2. We’ll tell you the current price of the shares available to us and ask you to confirm if you want to buy the shares. If you choose to go ahead we’ll take payment (including our charges) from your debit card. You’ll be able to deal immediately up to the value of £25,000.

Please note: if you would like to deal above £25,000 then we’ll need to confirm that the money has cleared before completing the purchase. To do this you’ll need to send us a same day bank transfer (CHAPS or Faster Payment) and once we’ve completed the purchase we’ll send you a contract note by email.

3. When the deal settles the registrar for the company you have invested in will create a share certificate for the shares you now own. We’ll send this to you as soon as it’s delivered to us. This will typically be ten business days after the settlement date, although this can sometimes take longer.
Important: You must keep your share certificate safe. It is the document that proves your ownership of the shares and you will need to provide this when you come to sell your shares. If you lose your share certificate you will need to arrange for a replacement to be created with the company’s registrar, which will incur a charge.

Postal Trading will be available for all customers including Companies, Charities and Trust customers.  You will need to return a certificate purchase authority form for postal purchases.

Please download the relevant form from the Important documents section above.

Due to the impact of the coronavirus, we have temporarily suspended our telephone share certificate sales service (which is detailed below) however you can still sell certificates using our postal service; download the relevant forms.

Telephone trading (Individual or Joint customers only)

Please be aware that you can only sell over the phone up to a value £10,000, above this amount will need to be done by post.

1. Just tell us what shares you want to sell and how many. We’ll also need to know the name(s) on the share certificate (i.e. who owns the shares) as well as the certificate numbers. Please have your share certificates to hand when you call to place the trade.

2. We’ll tell you the current selling price. If you want to sell your shares, we’ll carry out the deal straightaway and send you a contract note and a CREST transfer form.

3. You’ll have five business days to sign and return the CREST transfer form along with your share certificate(s). It’s very important that you deal with the paperwork immediately as you have entered into a legally binding agreement. If there are any delays in sending us the correct documentation then unfortunately you will not receive the sale proceeds and we may have to buy back the shares and charge you any related expenses.

4. On the day the deal is settled (which can take up to ten working days) we’ll pay the money from the sale (less commission charges) directly into your chosen bank account by BACS. The money should reach your bank account within three to five working days.

Postal Trading will be available for all customers including Companies, Charities, Trust and probate customers.

Download the relevant form from the Important documents section above.

Please be aware that placing a sale limit order can only be done by post.
We can take orders to sell at a specific price other than the current market price. For limit orders up to 30 days please complete and return a Certificate Sales form.