GDPR - Protecting your personal data

We take your personal data very seriously and take every precaution to ensure that when we obtain, store and use it, we do so in accordance with the General Data Protection Regulation (GDPR).

What is GDPR?

The (European) GDPR came into effect across the EU on 25 May 2018 and is enshrined in UK law, replacing the Data Protection Act 1998. Under the new GDPR legislation, every organisation is required to have lawful consent for communications with both customers and prospective customers.

We have updated our internal processes to ensure that your personal details are managed appropriately and lawfully. This process ensures that you only receive the promotional communications that you request.

How does this affect my communications from The Share Centre?

If you are an existing customer, we will continue to deliver the full range of promotional communications that you currently receive. Facilitating this change should be seamless, with minimal impact to you and the communications that you currently receive.

What have we done to facilitate this change?

  • We completed a ‘GDPR legitimate interest assessment’ for every promotional communication that we send out, to ensure that only communications explicitly requested are received.
  • A data cleansing process has been undertaken for every promotional communication, to ensure that any inactive account (un-opens) over a set period of time will be removed, and the contact will no longer receive the communication.
  • Our privacy policy has been updated to explain our GDPR processes in full detail.
  • Our preference centre is available for every newly registered customer.
  • An ‘opt in’ field is presented during your registration process

What changes can be seen?

Within all of our promotional communications we will be adding a clear statement outlining why you are receiving the communication. We will continue to make it easy for you to unsubscribe. If you do not open a promotional correspondence over the set period of time, our data cleansing process will automatically remove you from the communication.

If you register with us, we will present you with our preference centre, where you can select which communications you would like to receive. You will be asked to ‘opt in’ to the promotions of interest.

What changes do prospective customers see?

We clearly state how personal information is collected at the point of registration and we outline the processes that are in place to ensure that explicit consent is received.

Self-serving your preferences

Whether you are an existing or prospective customer, you can update your details at any time by signing into your account and updating your details. You can also call us on 01296 41 41 41, or email service@share.co.uk to inform us of any changes to your preferences.