Please check you are using the correct customer reference number. Your password and memorable word are different and are case-sensitive, so please check you haven’t got Caps Lock or Num Lock active.
For your security, your account will be locked after three failed attempts to sign in. To unlock it, you'll need to give us a call on 01296 41 41 41.
It is very likely that your problem is confined to one browser. Please try using Internet Explorer, Google Chrome or Safari.
If your browser's autofill/autocomplete function is switched on, it might not be remembering your sign-in details correctly. Or perhaps someone else in your house also has an account and uses the same browser? Try deleting what has been automatically entered and re-type your details manually. If this doesn't work, hold down the CTRL, SHIFT and DELETE buttons on your keyboard to bring up the 'clear browsing data' menu. Then, clear all saved passwords and autocomplete/autofill history from your browser. For more information on this procedure, please refer to your browser's help section, which should be accessible from its main menu.
Due to website enhancements, your bookmark may be referencing an old version of our sign-in page, thus preventing you from signing in. Please delete or amend your bookmark so that you sign in via share.com/login.
You might need to enable cookies on your internet browser. Please refer to your browser's help section, which should be accessible from its main menu.