Sign in changes
An outline of the changes
We've recently tweaked the way that users sign into our website, improving the security whilst also making it quicker and easier to reset your details online. To sign in, click on 'Sign in' in top right corner of any page, enter your customer reference number and click 'Next', then your password and click 'Next', then finally, three missing characters from your memorable word and 'Sign in'. The first time you sign in to the new site, you will be asked some security questions.