Sign in changes
An outline of the changes
We've recently tweaked the way that users sign into our website, improving the security whilst also making it quicker and easier to reset your details online.
- Click on 'Sign in' in top right corner of any page.
- Enter your customer reference number and click 'Next'
- Enter your password and click 'Next'
- Finally, enter three missing characters from your memorable word and click 'Sign in'.
The first time you sign in to the new site, you will be asked some security questions; you won't need to enter these every time.
We've added an option to set a username. You can use this to login instead of your customer reference number. We'll prompt you to set a username when you sign in (with an option to skip it), and you can setup or amend this in "Settings" after you've signed in. You will still be able to use your customer reference number to sign in, even after setting a username.