Service status red:

Apologies, we are currently experiencing high volumes of calls to our service and you may experience some delay.

Customer service telephone lines - you may experience a significant delay.
Dealing telephone lines - you may experience a significant delay.


We’re currently receiving high demand on our telephone lines, so you may experience some delays with our services. If you need assistance with your account you may find the answer in our Help & support section

Alternatively, please drop us an email to

Coronavirus impact

Our services are continuing as normal, but to read more information about our response to the challenging environment, visit our dedicated help page.

Transfers update

As part of the consent process of moving accounts to interactive investor, you may have requested to move your money or investments to another platform or broker. We would need to have received your instructions from that platform or broker by 31 December 2020 and if we do not hear from them by the end of the year we may need to move you to the ii platform. This is because we intend to close The Share Centre service and must keep safeguarding your money and investments.

Current market position