How to make a complaint

We follow the Financial Conduct Authority’s rules for dealing with complaints and are committed to investigating them thoroughly, promptly and fairly.

Please contact us with your concern

Phone: 01296 41 41 41

Write: The Share Centre, PO Box 2000, Aylesbury, Bucks, HP21 8ZB

We’ll investigate and respond

We will do our best to resolve your concerns quickly. If we are unable to resolve your complaint within 5 business days we will write to you to confirm we have received your complaint and that we are dealing with it. We will also keep you regularly updated until we are in a position to fully respond to your complaint.

Still not satisfied?

If you are not happy with our final response or we have not been able to fully respond within 8 weeks, you may have the option of asking the Financial Ombudsman Service to consider your complaint.


Phone: 0300 123 9 123

Write: Financial Ombudsman Service, Exchange Tower, London. E14 9SR


Complaints data for The Share Centre Limited

The Share Centre Limited is committed to openness and transparency in our communications with customers and to meeting the standards of our industry regulator, the Financial Conduct Authority (FCA).

That’s why, in accordance with the FCA requirements, we publish complaints data every six months. Our latest data can be accessed here.

The Financial Ombudsman Service (FOS) also publishes complaints data from other financial businesses. The figures will help people to see how individual financial businesses handled their customer complaints. You can view the FOS complaints data by visiting