How to make a complaint

We follow the Financial Conduct Authority’s rules for dealing with complaints and are committed to investigating them thoroughly, promptly and fairly.

Please contact us with your concern

Phone: 01296 41 41 41

Write: The Share Centre, PO Box 2000, Aylesbury, Bucks, HP21 8ZB

We’ll investigate and respond

If we cannot resolve your complaint immediately, we’ll investigate and aim to contact you within three working days.

Still not satisfied?

If you are not happy with our final response, you have the option of asking the Financial Ombudsman Service to consider your complaint.


Phone: 0300 123 9 123

Write: Financial Ombudsman Service, Exchange Tower, London. E14 9SR