I've forgotten my sign in details

Forgotten customer reference number

We've improved the process for customers that have misplaced or forgotten their customer reference number. You can click on 'Sign in' and then 'Forgotten your customer reference number' and enter the required information (name, email address and date of birth) then follow the steps detailed on screen.

Forgotten password

After entering your customer reference number, you will have the option to click on 'Forgotten password'. Enter your email address, click 'Next' and follow the steps detailed on screen.

Forgotten memorable word

After entering your password, you will have the option to click on 'Forgotten memorable word'. Enter your email address, click 'Next' and follow the steps detailed on screen.

Forgotten username

If you've forgotten your username, you can sign in as normal using your customer reference number and existing sign in details. Once signed in, you can check on your existing username and amend it if required in 'Settings'.

Still need help?Green email envelope

Please get in touch with our Customer Service team.

Email: service@share.co.uk

Phone: 01296 41 41 41 (8:00am-6:00pm weekdays)

Write: The Share Centre, PO Box 2000, Aylesbury, Bucks. HP21 8ZB