Important service information

Like many of you, we’ve been keeping an eye on the global impact of coronavirus. We’ve been working quickly to make the necessary adjustments, and want to keep you updated as to how we’re handling this rapidly-evolving situation. We’ll keep this page updated as the situation develops, so please check back here for the latest news on our operations.

Our customers

All of our online services are unaffected, so we encourage you to sign in and use these wherever possible. This includes the following:

  • Buying and selling investments
  • Managing your account
  • Paying into your account by debit card
  • Checking your account valuation
  • Accessing statements
  • Setting up or amending direct debits
  • Processing withdrawals

If you’re not sure how to process something on your account, you can use our help & support section.

To help you manage your investments online, there are many dealing tools available to you. We also understand that there’s been a lot of market volatility recently due to the coronavirus, so we’ve put together some guidelines on how you can safeguard your investments.

Our team

We take the health and wellbeing of our team very seriously. Following the government’s advice, we have implemented social distancing in our office and, where possible, many of our employees are working from home.

Please note that, due to a reduced capacity of available service advisors, there may be restricted services and you may experience longer wait times if calling our Dealing or Customer Services teams.

Live service updates

If you need to contact us, please check our live service status page which is updated with our current service capacity for our Customer Service and Dealing teams. Service status page.

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