As a regulated business, we are required to confirm the identity of all customers at the beginning and throughout our business relationship, in accordance with guidance issued by JMLSG.
We will always attempt to verify your identity electronically in the first instance, however, on occasion, this will not be possible and we may need you to provide identification. This is common practice. We must be confident that we are speaking to the correct person and will therefore ask for specific documentation to confirm your identity if we have not been able to do so electronically.
There are many reasons why we may need to ask you for identification. Here are some of the most common reasons:
It can take a number of months for identity verification to be updated by other companies you use, and this is the information we check against., but to avoid any delay you can send us identification documents.