Why should I use 0800 SHARES for my share dealing?

0800 SHARES offers a fast, reliable and easy to use share dealing service, with a low cost competitive pricing structure. Below are just some of the many benefits you could enjoy when you open an account with 0800 SHARES:

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To set up an 0800 SHARES account simply click here to download your information booklet and New Account Registration Form. Alternatively, call our easy dial number 0800 SHARES (0800 742 737) and press option 3 to request these details by post.

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Once you have opened an Internet trading account with 0800 SHARES it’s easy to begin trading online. Firstly visit www.0800SHARES.com. From here simply login with the personal identification code that we'll send to you and then you can deal directly from your personal portfolio page at leisure. There are simple to follow instructions on the website that will guide you each step of the way.

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How do I buy shares?

To buy shares you need to have already set up an account with 0800 SHARES. Once you've set up your account and you've logged in you're ready to buy shares. Firstly, ensure that you have enough money in your account to cover your transaction and then simply select either a share already in your portfolio or press the "buy other shares" button and follow the on-screen instructions.

Alternatively, if you prefer you can talk to one of our dealing team directly by calling us on 0800 SHARES (0800 742 737) and when prompted press option ‘1’. Please note that if you are an Internet account holder and place a trade by phone you will pay phone tariff charges for that trade.

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You can trade in any of the shares quoted on the London Stock Exchange (LSE) that are settled by the automated settlement system (CREST) used by the LSE. This includes most UK stocks as well as Unit Trusts, Investment Trusts, Alternative Investment Market (AIM) quoted companies and any Euro Top 300 stocks also settled in this way.

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When trading, the price offered on buying and selling shares is the real time price offered in the market place. However the prices shown on the wide range of information tools available to you to research shares and markets are delayed by 15 minutes.

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As long as you have sufficient funds in your account, and you know what you want to buy, you can trade immediately. If the markets are open and you chose to buy or sell at the market price, your order will be executed within seconds.

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The final decision with regards to which shares you choose to buy is entirely yours. However, if you would like to receive regular tips from the UK’s largest financial newsletter publisher click here (www.fleetstreetpublications.co.uk).

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If you hold shares with us you can sell simply by logging in, going to your (buy/sell) page, and clicking on the 'Sell' button besides the stock you wish to trade in.

Alternatively, you can sell your shares over the phone by speaking to a member of the dealing team on 0800 SHARES (0800 742 737) and pressing option ‘1’ on your telephone.

Please note that Internet account holders who choose to trade over the phone will pay the standard phone account dealing charges.

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This is where we hold your shares in a pooled nominee account in CREST, the UK automated settlement system. At all times your shares are held for your beneficial entitlement. Using nominee accounts allows us to reflect your trades immediately in your account, and means that you do not have to wait around for paper to be shuffled. The automated system, which is similar in concept to the way a bank holds customers’ money, allows us to provide you with a more efficient service at a very competitive rate.

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With an Internet account you can access your account at any time, 24 hours a day, 7 days a week, all year round. Trades submitted outside regular LSE trading times will be actioned 15 minutes after the markets open for the next trading session. As a telephone account holder you can call our Customer Services Team on 0800 742 737 from 8:00 a.m. to 6:00 p.m., Monday to Friday.

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Trades can be input into the system at any time but will only be dealt when the London Stock Exchange is actually open. Normal market hours are 8:15 to 16:30 Monday to Friday. Trades placed outside these times will be forwarded to be traded when the market next opens. You will automatically be asked to give a limit for any trade you enter out of trading hours.

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A 'limit' order sets either a maximum or minimum price for an order, at which you are prepared to buy or sell shares, these can either be just for that trading day or any number of days afterwards.

What is a stop-loss order? (Premium account only)

At the moment you buy a share you can place a stop loss on it. This allows you to specify a price, in a falling market, at which you would like that share to be automatically sold. In other words you specify the minimum price at which you are willing to hold the stock. This is an excellent way to safeguard your investment and minimise any losses on that share.

E.g. Let’s say that you buy a share at 110p and set a stop loss of 100p. If the price falls to 100p we will automatically sell those shares. Your limit can last for up to 30 days and you can renew it as often as you like.

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On-line trades that are dealt straight away will be confirmed on screen and you will also receive a contract note by e-mail, which are sent out in batches three times a day during normal business hours. If you do not have access to the Internet and place a deal instruction over the telephone a contract note will be mailed to you.

You can also check that the deal has been executed, as it will show in ‘processed orders’ within your share dealing account online.

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You will be prompted to check the details of your order before you confirm your request to trade, to help prevent you from making a trading error. In each instance you will receive the opportunity to abort the order. However, should you make an error and confirm that error your trade cannot be cancelled. Furthermore, 0800 SHARES cannot accept any responsibility for trades that are placed and confirmed where errors are present.

However, any orders that you have placed with us that are not dealt immediately, for example limit orders, will appear under ‘open orders’. By selecting the ‘Delete’ button next to the relevant order, you can remove any order(s) from this list. Please contact the dealing team if you have any questions.

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How do I put money into my account?

We offer three different ways to transfer money into your cash account.

1. Switch Card Payment
You can use your switch card to put money into your cash account and once electronically authorised it is immediately available for trading.

This can be done by calling the customer services team on 0800 SHARES (0800 742 737).

2. Bank Transfer
You can ask your bank to transfer money into your 0800 SHARES account. Simply call your bank and give them the following details with the amount that you'd like to transfer.

The Share Centre Customer Transfer Account
Account No: 00100130
Sort Code: 12-21-37


Please ask your bank to quote your Customer Reference Number. Some banks may charge for this service.

3. Cheque
You can also credit your account by cheque. Simply send your cheque by post to:

0800 SHARES
PO Box 2000
AYLESBURY
BUCKINGHAMSHIRE
HP21 8ZB


Again please quote your Customer Reference Number and make the cheque payable to 0800 SHARES.

Cheques or debit card payments received for £10,000 or less can be dealt on day of receipt. If the cheque or debit card payment is greater than £10,000, please allow 5 business days for clearance.

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During office hours (8am - 6pm) you can make a telephone request to transfer up to £10,000 in cleared funds from the balance in your cash account to your designated bank account. Your designated bank account was set up during registration.

Transfers usually take three working days, and there is no charge for this service.

To transfer money out of your account, or check your designated bank details, call the customer services team on 0800 SHARES (0800 742 737).

If the cash balance you want to transfer to your bank is greater than £10,000 a signed letter/fax of authority is required.

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You can close your account at any time by notifying us in writing at:

0800 SHARES
PO Box 2000
AYLESBURY
BUCKINGHAMSHIRE
HP21 8ZB

For regular share dealing accounts, we will ensure your shares are transferred out either to a new broker of your choice or to you in paper form, whichever you prefer. It is relatively costly for us to handle transfers so we therefore charge a fee of £10 per holding for transfers out of your account. For Self-Select Stocks and Shares ISA accounts, please contact the customer services team who will advise you of the closure process and any related charges.

Your custom is very important to us and as such we are always keen to find out how we can improve our service. Therefore, as an account holder, we would be grateful for any feedback you are willing to give us. If you decide to cancel your account please do let us know if it is as a result of any dissatisfaction with the service.

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Once you have logged in you will automatically be taken to ‘Your Account(s) Overview’ page. This will display the total value of your holdings within your account(s). For a more detailed breakdown of the value of the individual holdings simply click on the account you want to look at and you will be taken to ‘Your Account Holdings’ page. Here you will see a list of all the shares that you hold with their respective values. Alternatively, telephone our customer service team who will happily give you an up-to-date valuation.

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You can transfer any UK Crest eligible stock that you already own as a paper certificate or in another broker's electronic nominee account by calling our customer service team on 0800 SHARES (0800 742 737).

Please note:
It is important you register with 0800 SHARES before transferring your stock to us.
Paper certificates should not be forwarded without a completed transfer form.
Before you can transfer shares held in electronic format, you will need to advise us of the transferring brokers' 'Crest ID number'. This should be obtained from your current broker but please be aware that your existing broker may charge you.

This is a free service, we do not charge for receiving stock in.

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You can withdraw shares from your nominee account by contacting the customer services team on 0800 SHARES (0800 742 737).

There are two ways of transferring stock out. One is to transfer stock electronically to another broker's nominee account. The second way is to transfer your shares back into paper certificates; this is also called 're-materialising' stock. We charge a fee of £10 per holding for transfers out.

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A corporate action is an event relating to a company, which in turn affects the shares held by you. A number of situations can influence your holdings, i.e. Rights Issue, Takeover, Consolidation, Share Split.

If a corporate action is announced and affects one of your holdings, we will promptly notify you as to the nature of the action. We will inform you of what you need to do.

Once the Corporate Action has been processed, we will make any necessary changes to your holdings. You will be able to see the effects of a change by viewing our holdings in your portfolio online.

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Any dividends earned on your shares shall be paid to your cash account. To aid with your tax responsibilities we will retain all tax vouchers on your behalf and a composite tax voucher will be forwarded to you following the end of the tax year.

Alternatively, you can have your dividends paid to your bank account by BACS or automatically reinvested into the highest value stock in your portfolio. Please contact the customer services team on 0800 SHARES (0800 742 737) for further information.

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In order for us to amend / update your account personal details such as a change of address we will require a signed letter/fax. To notify us of a change of name we will require the original marriage certificate/decree absolute. Please contact the customer services team for further information on 0800 SHARES (0800 742 737).

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What are the charges for trading?

At 0800 SHARES we aim to offer you the lowest possible prices without compromising the standard of our service. And by offering three different accounts, 0800 SHARES gives you the control to choose the tariff and services that you want.

Dealing charges as above with 0.125% administration charge per quarter + VAT (Minimum £5)

£12.50 per trade up to a maximum purchase of £10,000 (no limit on sale) and £3.95* monthly administration fee. If you do not make 6 trades within a quarterly period there is a surcharge of £5 per trade for each trade not made. Trigger limits are monitored free for up to 30 days.

Inactivity Fee (Telephone and Internet Accounts only - not ISA Accounts)
If your account is inactive over a six month period an inactivity fee of £2.50* per holding will be payable in arrears (excluding automatic re-investment).

Please click here to print a certificate sale form (within the application pack) or call our customer services team on 0800 SHARES (0800 742 737) who will be happy to mail one to you.

Standard Charges Quarterly automatic re-investment of dividends - 0.5% no min (plus stamp duty)
Transfer of holdings into Share Nominees Ltd – Free of charge
Transfer of holdings out of Share Nominees Ltd - £10.00 per stock


Statutory Charges Stamp Duty of 0.5% on UK share purchases and PTM** levy of £1 on trades above £10,000

* Excluding VAT
**A PTM levy of £1 is automatically imposed on investors when a trade (including charges) exceeds £10,000. The money is collected by your broker and goes to the Panel of Takeovers and Mergers - a body that monitors takeovers listed on the London Stock Exchange

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Gross Credit Interest is paid at The Bank of Scotland Base Rate less 3.5% on your cash balances and credited to your 0800 SHARES account on a quarterly basis.

Note: You are fully responsible at all times for making your own submissions to the relevant tax authorities regarding any money or investments in your account(s).

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How do I contact you?

For 0800 SHARES enquiries you can contact us on 0800 SHARES (0800 742 737) or e-mail us at 0800@share.co.uk.

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If you forget your customer reference number or Personal Identification Number (PIN) for 0800 SHARES, please telephone the customer services team on 0800 SHARES (0800 742 737). In order to verify your identity you will be asked some personal account related questions. For security reasons we cannot confirm your PIN over the telephone and a reminder will be sent out by post.

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There could be a few reasons why you are unable to access or use your account. You may be using the wrong reference number or PIN. In any case, please contact us on 0800 SHARES (0800 742 737).

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In urgent circumstances you will be able to place an order by telephone and have this executed by our dealers. Simply call the customer services team on 0800 SHARES (0800 742 737).

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As a technical minimum we would recommend the following: a 486 processor running either windows 95 or later and Internet Explorer 4.0 / Netscape Navigator 4.0 or later, 16mb RAM, an SVGA monitor, and a 14.4bps modem.

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You may be trying to access your account from an environment that does not support secure servers. Please contact your Internet Service Provider (ISP), or if at work, your system's administrator to address the situation.

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